Banfield Pet Hospital

Any military families needing a health certificate for their animal, do NOT go here. They will promise you the certificate so that you won’t have any issues reporting to your next duty station with your animal. Then after spending $600+ on the certificate they’ll tell you 24 hours before your flight that they still don’t have it and you’re out of luck when it comes to taking your animal with you overseas. I have NEVER experienced such a terrible experience with a vet. Do not trust these people around your beloved animals as they’re clearly just a money hungry company.

I don’t even know where to start with this place. We’ve had a pet plan for years and I’ve finally been pushed over the edge. The plan means ABSOLUTELY NOTHING! They actually prioritize customers without plans so they can get MORE plans. You would think paying extra money that you would get special treatment (or just any treatment at all), but it’s actually the opposite. I’ve made several appointments at this place online and in person only for them to tell me that that don’t have me on the schedule once I actually get there, and then I’m there for 3 hours waiting because they had to “squeeze me in” because I didn’t have an appointment. Not only that, but I have taken my dog in 4+ times for the same issue that they chalk up to “allergies” on TWO different occasions. The first was our senior dog having a continuous cough which they couldn’t find the origin of, never checked his neck, and he ended up having cancer in his throat. The cough was unrelated, but we could have found the cancer way earlier if they would have bothered checking his neck. The second, which is still ongoing, is our dog having a fungal infection for 5+ months. It took them until the 4th visit to actually do a test for ringworm. Dr. Montgomery in particular doesn’t seem to care about animals or people or anything whatsoever. I think these people just want you to keep coming back to spend money on useless treatments while your dog slowly deteriorates. I’m beyond infuriated and will be canceling our plan and going to a local vet, not a conglomerate company that doesn’t care if my dog lives or dies. If you’re reading this and you care about your animal, the best thing you can do is go somewhere else.